299 bed Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities of the 299 bed platform. By opening an account on 299 bed, browsing the site, or using any of its services, you are considered to have accepted the terms of this policy.

299 bed places the highest importance on its users' privacy. We believe that the protection of personal information is a fundamental right, and our data management policy is built around that principle. The rules set out in this document are linked to our Terms and Conditions, and both documents should be read together.

This policy has been drawn up with users in Bangladesh in mind. If applicable laws or regulations change, this policy will also be updated and any changes will be published on the site.

2 Data Collection

299 bed collects user information at various stages. The types of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account on 299 bed, you are asked to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Your chosen username and password
• National ID card or passport details (for identity verification)
• Bank or mobile banking account details (for financial transactions)

2.2 Automatically Collected Information

When you visit the site, some information is collected automatically, including:

• IP address and device type
• Browser type and version
• Date, time, and duration of site visits
• Which pages were visited and which links were clicked
• Gaming history and transaction details

2.3 Information Received Through Communication

When you contact the 299 bed support team via live chat or email, the details of that conversation may be stored for service improvement and dispute resolution purposes.

3 Purpose of Data Use

Collected information is used only for specific and legitimate purposes. 299 bed uses your information for the following reasons:

3.1 Account Management

Your information is used to create and manage your account, verify your identity, and ensure login security. Age verification confirms that the platform is used only by those aged 21 and above.

3.2 Processing Financial Transactions

Relevant financial information is used to complete deposits and withdrawals. 299 bed handles transactions via bKash, Nagad, Rocket, and bank transfer, and your account details are required for this purpose.

3.3 Service Improvement

User experience is analysed to improve the platform's performance, game layout, and overall service quality. This analysis is conducted securely and without revealing any user identity.

3.4 Communication and Support

Your contact information is used to send important account notifications, security alerts, and transaction confirmation messages. Email or SMS may also be used to inform you about bonuses or promotional offers — however, you can opt out of these messages at any time.

3.5 Fraud Prevention and Security

User information is analysed to maintain account security, detect suspicious activity, and prevent unauthorised access.

4 Data Storage and Security

299 bed follows industry-standard technology and procedures to protect your information. The key elements of our security framework are described below:

4.1 Encryption

SSL (Secure Socket Layer) encryption is used across all pages of the site, keeping all data exchanged between your browser and our servers secure. Financial transaction data is stored under an additional layer of encryption.

4.2 Access Control

Your personal information can only be accessed by staff members who need it for their work. All internal access is logged and reviewed regularly.

4.3 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution needs, or fraud prevention requirements.

4.4 Security Limitations

It is not possible to guarantee complete security for data transmitted over the internet. However, 299 bed is committed to ensuring the highest possible level of protection. It is your responsibility to keep your password secure and to notify us of any unusual activity on your account.

5 Sharing Data with Third Parties

299 bed never sells or rents your personal information. However, information may be shared with trusted third parties in certain specific situations:

5.1 Payment Processors

Information necessary to carry out financial transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners follow their own strict privacy policies.

5.2 Technology Service Providers

We work with technology partners for server management, analytics, and cybersecurity. These organisations may only process information for the defined purpose and have no right to use it for any other reason.

5.3 Legal Obligations

Relevant information may be provided to authorities in response to court orders, lawful requests from investigative agencies, or other legal obligations.

5.4 Game Software Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process certain session-related data to ensure their games function correctly. This data is anonymised and is not used to identify you.

6 Cookies and Tracking

The 299 bed website uses cookies and similar tracking technologies. These help improve the user experience and monitor the performance of the site.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure the basic functionality of the site. Without these, the site cannot function properly.
• Functional Cookies: Remember your preferred language, display settings, and other personalised preferences.
• Analytics Cookies: Help us understand which pages are used most and where improvements are needed.

6.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

7 Your Rights

As a 299 bed user, you have the following rights over your own information:

7.1 Right to Access Your Information

You can ask at any time what information 299 bed holds about you. Contact the support team and a summary of your information will be provided.

7.2 Right to Correct Your Information

If any information in your account is incorrect or incomplete, you can request a correction. The correction will be made after identity verification.

7.3 Right to Delete Your Information

After closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a certain period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can opt out of promotional emails or SMS messages at any time. The option to turn off these notifications is available in your account settings.

For more information about your right to play responsibly, visit our Responsible Gaming page, where various ways to keep yourself protected are discussed.

8 Protection of Minors

299 bed is an adults-only platform and strictly enforces the 21+ age rule. Personal information from minors is not collected or processed.

Age is verified at the time of registration, and if any account is suspected to belong to a person under 21, that account will be suspended immediately and processing of the related information will cease.

If a parent or guardian believes their minor child is using 299 bed, please contact our support team immediately.

9 Policy Changes

299 bed reserves the right to amend this privacy policy from time to time. If significant changes are made, a notification will be sent to the registered email address and the date published on the site will be updated.

Continued use of the site after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

To understand the general rules for using the site, please also read our Terms and Conditions page, where the full conditions of service use are set out.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 299 bed support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.

For answers to common questions, visit our FAQ page — it covers frequently asked questions about privacy, payments, and accounts.